Poppy Nest Refund and Returns Policy
Refund and Returns Policy
At Poppy Nest, customer satisfaction is our top priority. If you need to return a product, here’s how we can help:
Refunds:
- We only offer refunds for damaged products.
- To qualify for a refund, you must provide an unboxing video showing the damage. This video must be submitted within 1 day of receiving the product.
- Items must be unused, in their original packaging, and in the same condition as when received.
- To request a refund, contact us at support@poppynest.in with your order number, the unboxing video, and the reason for the return.
- Once we receive and inspect your return, we will process your refund within 7 business days to the original payment method.
Non-Refundable Items
Please note that the following items are non-refundable:
- Gift Hampers
- Handmade & Personalized Trousseau
- Personalized Items
Return Shipping:
- We do not offer returns for items.
- If you receive a defective product or if the return is due to an error on our part, please contact us at support@poppynest.in to discuss possible solutions.
- For any issues with the product, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
Contact Us:
For any questions or concerns about our Refund and Returns Policy, please reach out to us at poppynestindia@gmail.com. We’re here to ensure your experience with Poppy Nest is positive and hassle-free.